Technical support
Is it necessary to have Windows operating system to be able to attend the sessions?
Yes, the programs of Syrian Virtual University run only on Windows operating systems
Can I attend sessions via old-fashioned computers?
Yes, you can, but the operating system must be XP service pack 3 at least.
Is it possible to attend online sessions with a speed of 256Kb?
Yes, you can, and it depends on the internet speed received from the PBX and the load on it.
If a proxy is added to the internet connection settings (manually or via well-known programs), is it possible to use the university programs though?
No, you can’t, the proxy should be removed in order to get access to the university programs.
Is it possible to download the university programs on devices belonging to organizations connected to their own domain?
This can be done, but the user should have authorization to download the programs, and it is granted by the company that owns this device.
Is it possible to play lectures through Internet networks affiliated to public or private institutions?
This depends on the policy used in the organization whether it allows it or not.
What do you need to attend lectures at the Virtual University?
- You must have a computer that has a Windows family operating system that is not less than XP Service Pack 3.
- You must have microphones to listen to the session.
- You must have ADSL or 3g Internet connection connected to your device.
You must download the necessary programs to attend or download sessions from the university website on the following link:
https://www.svuonline.org/ar/guides/%D8%AF%D9%84%D9%8A%D9%84-%D8%A7%D9%8...
Is there a compatibility between the university programs and the Windows operating systems x 64?
Yes, there is a compatibility for 64 x windows and 32 x windows operating systems.
I have a Linux operating system what can I do to run the university programs?
You can install the virtual machine simulation software for Windows installation and then install the university's special software.
I have a Macintosh operating system what can I do to run the university programs?
You can install the virtual machine simulation software for Windows installation and then install the university's special software.
Are the university’s programs interfering with the anti-virus protection software that installed on the device?
There is no conflict between the most famous protection programs and virtual university programs if they are in their default mode without changing any settings within them
Is the possibility of checking the certificate available on the Virtual University site to make sure of its validation?
Yes, it is possible, by using the following link:
What are the electronic systems that I will deal with when I register in virtual university?
Email system
SVU information system
Virtual grade System
LMS Learning Management System
SVU Web request
Is there a problem with attending a virtual grade or lecturing when the connection to the Internet is set via 3G through a known service provider such as Syria- tel or MTN?
This depends on the quality of coverage of the area in which you are existing. If the coverage is good, there is no problem. But, if there are problems in the coverage, the attending in virtual grade or lecturing process is not possible. Thus, ADSL in communication is preferable.
